Terms & Conditions

All product information on this website is subject to change without notice.

Requesting to order an item does not guarantee that it is currently in stock. Order fulfillment time will be confirmed by customer service.


Conditions of Sale

Please allow two weeks for processing of credit applications. Orders are to be PREPAID until credit has been approved. Payment may be made by cash, certified cheque, or major credit cards. If an account is in past due status, or orders in house exceed client credit limit, Sun Glow reserves the right to hold all pending orders until the account is brought current or within the credit limit. There will be a $50.00 service charge for any returned N.S.F. cheques. Any N.S.F. cheque will automatically change customer terms to certified cheque or cash only.


Pricing

Prices supersede any prior price guide issued or pricing communicated by other means. All prices and terms are subject to change without notice. Orders will be invoiced at prices in effect when ordering. All applicable taxes shall be added to invoices. freight charges are extra. Any invoice discrepancies must be reported to our office within 30 days of the invoice date.


Contract Quote Policy

Quote pricing is available for orders in volume for specialty items. For more detailed applications, quote completion time will vary. Any changes from the specifications given at the time of the quote could invalidate the quote and may require a re-quote. All quotes are for standard packaging, any special requests will require a special quote. An administrative fee of 3% will be added to all contract quoted orders if payment is made by credit card. Unless otherwise specified, quotes are valid for 30 days from the date the quote was issued.


Ordering Terms and Procedures

All orders must be received in writing, by fax, or via e-mail. Please use Sun Glow’s order forms for the specific product being ordered. Order forms are available from Customer Service, on our web site, or in the back of this guide. Orders missing information will not be placed into production until complete information has been received. We will not be liable for delivery or shipping delays over which we have no control. Orders not picked up within five (5) business days of the Target Date will be invoiced. All orders are subject to approval by Sun Glow. When placing an order that was previously quoted, please note the quote number on the order form.

For pricing of fabric shortcuts, please see the ShortCuts price grids. The ShortCuts Order Form must be used to place orders for fabric shortcuts. Please email your order on our Excel order form for faster processing.

Sizes provided for fabric shortcuts must be exact. You must take the deductions off and add the wrap. Sun Glow will produce panels the exact size on order to the 1/16″. Shortcuts currently applies to the fabrics listed. If you need more than 25 panels cut of the same fabric, please call us at 416-266-3501 for a quote.


Fabric ShortCuts Terms and Conditions

Sun Glow reserves the right to railroad. All panels of like fabric and colour will be railroaded together.

Please refer to ShortCuts product description pages for other terms and limitations.

You will have 7 business days upon receipt of the product to make a quality claim. All products that are unacceptable must be returned to Sun Glow within 30 days of the claim being made. If the issue is proven to be the responsibility of Sun Glow, a new order will be placed immediately and sent out within the standard lead time.


Order Desk Hours

Office hours are from 8:30am to 5:00pm EST. Orders can be transmitted at anytime 24/7, but processing will take place during office hours.


Placing Orders

  1. Order Confirmations will be processed by the end of the following business day and will be e-mailed to the address you specify. If you do not receive a confirmation by this time, please advise us immediately as it is possible your transmission was not received.
  2. Orders will be put into production one full business day after the “Order Confirmation” date. This process may be expedited if written acknowledgement is provided before this time.
  3. The “Target Date” represents the estimated date an order will be ready for pick-up or shipped.
  4. We will make every attempt to notify our clients immediately if the order is delayed, or can be released before the Target Date.

Standard lead times for fabric shortcuts is 3 to 7 business days if the fabric is in stock; or 3 to 7 business days plus the lead time of the fabric roll(s) if the fabric is not currently in stock.


Back-Orders

Occasionally, specific products and materials become back-ordered. Notification of back-orders and estimated arrival dates will be provided via fax, phone or e-mail as promptly as possible.


Cancellation

Due to the custom nature of our industry, orders accepted by Sun Glow cannot be cancelled after 24 hours of receipt of the Order Confirmation. If the order is changed after this time, any part of the order that has been manufactured will be invoiced to the client.


Returns

Products returned for any reason must be accompanied by a Return Material Authorization Number (RMA #). To receive a RMA #, please call Sun Glow Customer Service and have your invoice number available. RMA’s will be cancelled if the package is not received within 30 days. Sun Glow will not assume responsibility for products sent in without a RMA #. Unauthorized returns will not be accepted. Please mark the outside of the box with the RMA #. Please remember to securely package any items shipped back to Sun Glow.

For regular stocked items there is a 25% restocking fee and items must be in the original packed condition. All special ordered items can not be returned.


Product Discrepancies

Any discrepancies regarding the product must be reported to our office within 30 days of receipt of goods. No credits and/or returns will be accepted after this time. Unauthorized credits will not be applied to your account.


Freight Policy

All prices quoted are F.O.B. our plant unless specified. Sun Glow is not responsible for any damage caused by the transportation company. Sun Glow shall not be held liable for transportation charges, labour or installation charges, nor for damage in transit due to handling, or other conditions outside the company’s control. Also note that any products over 102” requiring delivery, must be shipped as an LTL (less than a truck load), and will be charged accordingly.